How to Delete an Exness Account

Three different things people mean by deleting an Exness account

• "Account" means two things here. The profile is one email, one login, one Personal Area. The trading accounts are the numbered accounts inside it. Removing one is not the same as removing the other.
• Logging out ends the session on that device only. Nothing closes, no funds move, and signing back in restores everything exactly as it was.
• There is no Delete button on a trading account. The control is called Archive, and it removes one account number from the active list in the Personal Area while the profile, the verification status and every other account stay.
• Closing the profile removes access to the Personal Area itself and is handled by Exness support — there is no self-service button for it inside the account.
• An account cannot be archived while it still holds money or has an open position or pending order: the balance has to reach 0.00 first.
• Demo accounts cannot be deleted manually at all. Exness states they can only be archived, which hides them from the My Accounts list; up to 200 demo accounts can exist at once, 100 on MetaTrader 4 and 100 on MetaTrader 5.
• Trading and payment records are retained by the broker after closure to meet record-keeping obligations, so closing an account ends access rather than erasing history.
• Exness does not charge an inactivity fee (checked 26 July 2026), so an unused account with a zero balance does not accumulate charges while a trader decides.
• Deleting the Exness Trade app closes nothing: the account, any open positions and the profile all continue on the server, and signing in from a browser reaches them again.

Log out, archive a trading account, or close the profile

First work out which of the three is actually needed

Almost every search for deleting an Exness account turns out to be one of three very different jobs. Someone on a shared computer wants to log out — a menu item that ends the session and touches nothing else. Someone who opened four accounts to try Standard, Cent, Pro and Zero wants to archive the three they do not use, tidying the account list without affecting anything else. Someone leaving the broker entirely wants the profile closed, which ends access to the Personal Area and is handled by support.

The vocabulary is the trap. A profile is the single Exness login — one email, one password, one Personal Area. A trading account is a numbered account inside that profile, and a profile can hold several of them at once. Nothing in the Personal Area is labelled Delete: the control on a trading account is Archive, and removing the profile is not self-service at all.

Getting the last two mixed up wastes time in both directions: people wait days on a support ticket for something the account card does in two clicks, or they archive accounts expecting their personal data to be gone when the profile is still fully active. Read the comparison table above before doing anything irreversible.

Logging out is the one that needs no preparation: open the profile menu in the Personal Area, or the menu in the Exness Trade app, and choose Log out. It ends the session on that device, leaves open positions running on the server, and is undone by signing in again.

What has to happen before anything can be closed

An Exness trading account will not archive while it is still doing something. Close every open position and delete pending orders on that account first, in MetaTrader 5, MetaTrader 4, the web terminal or the Exness Trade app. Then check that used margin — the part of the balance held behind open trades — has returned to 0.00. A single forgotten 0.01-lot position is enough to block the whole thing.

Then bring the balance to zero. Funds can be withdrawn in the Withdrawal section of the Personal Area, or moved to another trading account in the same profile by internal transfer — a transfer between two accounts belonging to the same trader, which is the quicker route when only one account of several is being closed. A transfer between accounts held in different currencies is converted at the rate applied at the time. The majority of withdrawals are processed automatically, providing quick, 24/7 access to funds. Processing times may vary depending on the chosen payment method, and verification has to be complete before a first withdrawal. Leftover cents still count as a balance, so use the maximum-amount option rather than typing a round number.

Closing the profile itself, and what survives it

Removing the profile — the login, the personal details and the whole Personal Area — is not a self-service action. The request goes to Exness support, which verifies identity before acting, so it should be sent from the email address the profile is registered under and should state which accounts are involved. Expect support to confirm that every account is at a zero balance with nothing open before the request is processed.

What does not disappear is the record. Brokers are required to keep client identification and transaction records for a set period, so closing a profile ends access to the service rather than erasing what has already happened. Anyone whose real goal is a data question rather than an account question should put that to support explicitly — it is a different request with a different answer, and the Exness privacy policy governs it, not this site's privacy policy.

Timing, and what can be undone afterwards

Archiving is fast: once the balance shows 0.00 and nothing is open, the account leaves the active list in about a minute, and its trading history stays visible in the Personal Area. Archiving hides an account rather than erasing it, which makes it the low-risk option for anyone who is not certain — ask support to bring one back if that becomes necessary, and ask before archiving if the answer matters.

The slow parts sit either side of it. Ahead of archiving, the withdrawal has to clear, and that depends on the payment method rather than on the broker. After a profile closure there is no undo worth relying on: coming back means registering again and completing identity verification from scratch. Ask support for an expected timeframe when the closure request is opened rather than assuming one.

How to reach Exness support about a closure

Exness runs 24/7 live chat on its website and inside the Personal Area, email support, and an online Help Centre. Live chat is the most direct channel for an account-state question such as why the archive option is greyed out. See how to contact Exness for the full list of channels, or the live chat page.

A closure request goes faster when it arrives complete: the account numbers concerned, confirmation that positions are closed and balances withdrawn, and whether the request covers one trading account or the entire profile. Support verifies identity first, so send it from the registered email address and be ready to confirm details from the verification documents already on file.

The mistakes that turn a five-minute job into a week

Withdrawing before closing positions. Open positions hold margin, so the withdrawable amount is smaller than the balance and the account never reaches 0.00. Positions first, then the withdrawal.

Trying to close an unverified account. Verification is normally required before a first withdrawal, so a trader who skipped it has to complete it to get funds out — the one situation where leaving a broker starts with uploading documents.

Assuming archiving deletes personal data. It does not. Archiving hides a trading account; the profile, the verification file and the login all remain active.

Deleting the app and calling it done. Removing the Exness Trade app from a phone closes nothing at all — open positions keep running and the profile stays live. Close the positions in the app first, then archive the account, then remove the app if wanted.

Closing the profile to escape a fee that does not exist. Exness does not list an inactivity fee (checked 26 July 2026 — confirm the current fee schedule before relying on it), so an idle zero-balance account costs nothing to keep. If the real reason is discipline rather than money, archiving the accounts and removing the app achieves it without giving up a verified profile.

How to close an Exness trading account, in order

1. Close every open position on that account and delete any pending orders, in the terminal or in the Exness Trade app.
2. Check the account card: used margin should read 0.00 and the full balance should show as free margin.
3. Withdraw the balance in the Withdrawal section of the Personal Area, or transfer it internally to another trading account in the same profile.
4. Wait until the withdrawal or transfer completes and the balance reads 0.00 — a pending payment still counts as a balance.
5. Open the settings menu on that account card and choose Archive; confirm, and the account leaves the active list.
6. If the option is missing or greyed out, or the whole profile has to go, open 24/7 live chat or email support from the registered address, stating the account numbers and exactly what should be closed.

Archiving hides a trading account rather than erasing it — ask support if an archived account has to be brought back. Closing the profile should be treated as permanent.

Pre-closure checklist

Work down the list in order — each row blocks the one below it. Every step except verification takes under a minute.

What is kept and what ends, by action

Confirm the current policy with Exness support before closing anything: what can be brought back, and how long records are kept, are set by the broker and not by this site.

Related Exness pages